A part-time, 12-month contract position.

2 days per week (12 hours per week). 

Pay range: $18 to $22 an hour, based on education and experience. 

Duties and responsibilities:

  • Open and close the office. The client services manager will be responsible for locking and unlocking the office and securing all confidential documents when the office is closed.
  • Check and respond to voicemails.
  • Check and respond to general delivery emails.
  • Answer phone calls and support client needs through information services.
  • Schedule appointments for clients.
  • Assist walk-in clients with any needs they may have or direct them to the staff or organization that offers the services they require. 
  • Ensure that SurveyMonkey is used to track client services for use in statistics for funding applications and demographic information.
  • Receive cash donations or payments to the income tax clinic.
  • Oversee the client services work of high school students and volunteers, ensuring that services are always provided in a respectful, timely, and equitable manner.
  • Other tasks as assigned by the Operations Manager or other managers upon approval of the Operations Manager. 

Ideal Skills: 

  • Ability to answer phones and transfer calls.
  • Neat printing for form completion.
  • Computer skills: Google Drive, Microsoft Word, Microsoft Excel.
  • Literacy skills: explaining documents to clients.
  • Awareness of Orillia and Simcoe County social services and supports.
  • Treating all people with dignity, respect, and equity. 
  • Friendly and outgoing -greeting clients and listening to their concerns is a key element in this job. 
  • Ability to multi-task.
  • Organizational skills.
  • A vulnerable sector criminal reference check will be requested at time of hire.

How to apply:

  • Submit your resume to dtherrien@informationorillia.org
  • Drop off your resume at our office: 36 Mississaga St. W., Orillia, Ontario (beside the Orillia Public Library). Monday to Friday, 10am to 5pm. 

Deadline for submission: May 27, 2022