Programs & Services

Programs & Services

Information Orillia supports people through Wayfinding and Financial Literacy utilizing highly skilled staff and well trained, supervised  and supported volunteers.

Information Services

Wayfinding: From simple requests to system navigation, Information Orillia provides access to reliable, accurate and critical information for people who cannot access it themselves.

Financial Literacy and Supports: Information Orillia’s annual Income Tax Clinic, financial managment and budgeting programs assist individuals to access Canada’s tax programs and adjust to changing life circumstances.

Advocacy: Information Orillia is Chair of the Orillia Community Action Network (OCAN), helping coordinate service delievery, advocate for clients, and solve highly complicated situations.

Creating a More Caring Community: Information Orillia engages, supports, and trains students and volunteers to assist in meeting the needs of our most vulnerable citizens.

Phone Messaging

Information Orillia provides a phone messaging service for people seeking employment but who lack access to a personal telephone or messaging service.

System Navigation 

For those requiring special assistance, or with complex needs, we are able to provide support in navigating the process by assisting individuals to complete and understand complex forms and documents. We also offer a needs assessment and referral counselling.


Community Income Clinic 

Information Orillia provides an annual income tax filing service for people with low to moderate-income on a sliding scale throughout the year.  For example:  Our average client has an income of $17,500 and they would pay $10 for completion of their tax return.  No one will be turned away from services if they cannot afford the fee. 

In 2021 the Income Tax Clinic completed more than 700 tax returns and our clients saw more than $1.5 million in refunds and rebates (GST, CPP, OAS, GIC, etc.)

Information Orillia’s Income Tax Clinic has supported many individuals with multiple year tax returns (eg. 10 years of returns).


Weekly Rental Housing Listings 

We supply individuals and families with the current, up-to-date weekly housing lists for Orillia and the surrounding areas.  These resources are generously provided to us by Empower Simcoe.   Come by our office pick up a copy of the current week’s list or email us to have it sent to you.


Specialized Directories and Information Listings

Community Directory

Access this directory to find information about programs, services and/or organizations within the area.


Access this directory to find healthcare and child services. Medical centres, professionals, childcare centres and more. Information Orillia provides the information to this database for our area.

211 Ontario

Access this directory to find information regarding programs, services and organizations in all of Ontario. Information Orillia provides the information to 211 Ontario for our area.

Business Directory

Access this directory to find a local business within the area.